Subscription&Connection

Who is eligible for Corporate Internet Banking?   The service is available to coporate and SMEs companies.

What are the technical requirements needed to access Corporate Intenet Banking service?   The technical requirments needed to access the Corporate internet banking are : PC, Laptop or smart phone. Internet connection. Web browser such as Chrome. Conect to the service through the link https://cms.qnbalahli.com/iportalweb/ Login using your username and password.

Can a specific user have view access to some accounts and transactions different from others?   Yes

Can multiple users under a corporate have the same mobile number and email ID?   No, each user within same company must have his/her email ID and his/her mobile number for the purpose of security .

Do I have to access Corporate Internet Banking only through a specific computer?   The corporate internet banking service is compatible with any PCs,Laptops,Smartphones.

Operations

Who should I call in case I face problems in accessing or using Corporate Internet Banking?   There is a customer support center dedicated to Coporate Internet Banking clients where our specialists will be glad to answer all your questions or help you to solve any problem related to the service. You can reach them by dialing 16790 or sending an e.mail to CORP.ONLINE@QNBALAHLI.COM from Sunday to Thursday between 8:30 a.m. and 5:00 p.m.

What type of accounts can I view on Corporate Internet banking?   You can view all company accounts in all currencies as predefined in the application form.

What should I do if I want to add or remove an account from Corporate Internet Banking application?   Please visit your branch and your relationship officer will be at your disposal.

Is there a maximum number of users per contract?   No, there is no maximum number of users.

 

	Is there any codes that we have to know about payments processing?
	Yes, Download Payment FAQs .

 

	Can I give a user the right to access a certain account?
	Yes, you can define the access and authority of each user but it has to be predefined in Coporate Onlaine Banking contract.

 

	Can I make transactions at night or during weekends?
	Yes you can as Corporate Internet Banking is available 24 hours a day, 7 days a week. However, the transactions will be processed by our system in the next banking working day.

 

	Can I order foreign currency transfers to other banks in Egypt or abroad?
	You can order transfers to any beneficiary in Egypt or abroad, provided that they follow the banking and foreign exchange regulations .

 

	What are the exchange rates applied for foreign currency transfers?
	The exchange rates are fixed by our Dealing Room according to the daily market fluctuations and following the best FX practices

 

	Can I create transfer templates?
	Corporate Internet Banking allows you to create templates for both local and foreign currency transfers. Thus, is saving your time when you need the same information for repetitive use.

   

	What is the maximum number of beneficiaries I can define on Corporate Internet banking?
	No limitation on the number of beneficiaries unless it is otherwise defined by the Bank..

 

	Is payroll file exchange supported?
	Yes,You can manage salaries and payroll file through Corporate Internet Banking

 

	What do I have to do in case I want to cancel Corporate Internet Banking?
	Simply go to your branch and ask for its cancellation.

 

Security

 

	What do I have to do in case I lost my token or it gets stolen?
	You should inform the bank immediately to block the token, and then you can go to your branch to request a new one.